Superior A.D.C.

Superior A.D.C does NOT support telemarketing in any shape or form! Please help us fight them!

We at Superior A.D.C does not in any shape or form support telemarketing. We do no believe that people should be disturbed with intrusive and aggressive sales tactics. Superior A.D.C. believes that the merit of our work and conventional advertising is enough to help us grow. This system has been very successful for us over the majority of the last decade.

Superior A.D.C. has found new competitors using similar names have come into existence. These questionable companies uses have hurt our companies reputation. Large number of angry callers have contacted us with the misconception that Superior A.D.C. is responsible. We reaffirm that - SUPERIOR A.D.C. DO NOT SUPPORT TELEMARTING IN ANY SHAPE OR FORM.

We are not associated with any company that uses aggressive and intrusive sales tactics that can/may mislead and misrespresent customers. We also follow the strict guidelines of clean air governing bodies to ensure only the highest quality of serivice and value. For more information, you can learn more on our standards page.

it's become such a challenge and so distructive for our company we are providing information for our customers and the general public to fight telemarketing.

In Canada, telemarketing is regulated by the Federal government of Canada. The department specifically in charge is the Canadian Radio-television and Telecommunications Commission, usually abbreviated CRTC.

These are rules that all telemarketers must follow for calls within Canada:

Callers must identify the person or organization they represent.
Upon request, callers must provide the telephone number, name and address of a responsible person the called party can write to.
Callers must display the originating calling number or an alternate number where the caller can be reached (except where the number display is unavailable for technical reasons).
Names and numbers of called parties must be removed within 30 days of the called party’s request.
DO NOT CALL lists are to be maintained by the calling party and remain active for three years.
A telemarketing telecommunication is restricted to the following hours: 9:00 a.m. to 9:30 p.m. on weekdays (Monday to Friday); and 10:00 a.m. to 6:00 p.m. on weekends (Saturday and Sunday), in which the hours refer to those of the consumer receiving the telemarketing telecommunication.
Sequential dialing is not permitted.
Calls are not permitted to emergency line or healthcare facilities.
Random dialing and calls to non-published numbers are allowed.

Steps to Keep Telemarketers from Calling in Ontario

Register for the National Do Not Call List by calling (866) 580-3625. Instructions are provided at the time you place your call. There is also a website available to register online (see Resources).
Verify that your cell, home and fax number is listed by calling (866) 580-3625 a few days after placing your numbers on the Do Not Call list. If your numbers have not been placed on the list, add them again. Numbers should be added to the list within 24 hours of registration.
Renew your registration every three years and register any new numbers you may get. If you change your telephone number, the new number will not automatically be added to the list.
Remember there are exceptions to the types of corporations that can still contact you. Charities can call to ask for donations. Survey companies can call and ask for your participation. Political parties can call and ask for public support in upcoming elections. Companies you have done business with in the past 18 months can also contact you.
Stop the calls from exempted organizations. Even the calls from the organizations that are allowed to contact you can be stopped. You have the right to ask those companies to place you on their own do-not-call lists. Canadian law requires that each telemarketer in Canada must respect your wishes to not be contacted.
Report any unsolicited calls to the National Do Not Call List operator by calling (866) 580-3625. Telemarketers are required by law to ensure the numbers on the list are not called. They have access to a database with phone numbers that are registered. Penalties for not adhering to this law include a $1,500 fine for individuals and a $15,000 fine for corporations.

What is the National Do Not Call List?

The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.

If you are a consumer you can choose to reduce the number of telemarketing calls you receive by registeringyour residential, wireless, fax or VoIP telephone number on the National DNCL. You can also check your registration, find out how to remove your number from the National DNCL, and file a complaint about telemarketing calls. Please consult our frequently asked questions section to find out more about the National DNCL.

The National Do Not Call List (DNCL) introduces new responsibilities for Canada’s telemarketers. If you are atelemarketer you can use this Web site to register your business information, obtain and buy a subscription to the National DNCL, and download or query the National DNCL. You can also find out about subscription rates, file formats and other information in the Telemarketer section of this Web site.

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Wish to file a complaint to the CRTC?

The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.

CRTC information for customers

Telemarketing Compliance and Enforcement

Citations: 2010
Alternative Case Resolutions: 2010
Notices of Violation: 2010
Decisions related to administrative monetary penalties (AMPs): 2010 | 2009

If you wish to file a complaint by phone, call CRTC toll-free numbers listed below. Agents are available to take your call Monday to Friday between 8:30 am and 4:30 pm.

Toll-free: 1-866-580-DNCL (1-866-580-3625)
Toll-free TTY device: 1-888-DNCL-TTY (1-888-362-5889) only if you are calling from a TTY device

If you think the call may be part of a fraud scheme, contact law enforcement authorities or Phone Busters (1-888-495-8501).